Terms & Conditions

Advance Facilities Group Ltd (“AFG”) are the provider of commercial, domestic and industrial building maintenance and refurbishment services. AFG have reasonable skill, knowledge, and experience in these fields. These Terms and Conditions shall form the basis of contracts for the provision of services by AFG.

These Terms and Conditions (hereinafter, the “Terms”) govern the services provided by Advance Facilities Group (hereinafter referred to as “we”, “us”, or “the Company”) to you, our client (“you” or “the Client”).

Following on from your instruction for us to commence works, you confirm your agreement to these Terms and Conditions in full, unless otherwise agreed in writing by a Company Director.  These terms apply in full and supersede any other Terms and Conditions, whether verbal or written.

This contract represents the complete and exclusive agreement between the parties and overrides any prior agreements, Terms and Conditions, warranties, or representations related to its subject matter. No employee of the Company is authorised, whether expressly or implicitly, to waive, modify, or exclude any part of this contract. Any amendments or variations must be made in writing and authorised by the Managing Director.

1. Estimates

The estimated value provided is non-binding and reflects our anticipated charges for the work, based on our initial discussions. Should unforeseen circumstances or unexpected issues arise, we may need to reassess the original estimate and issue a revised quotation. You will have the option to accept or reject the updated pricing.

2. Quotations and Variations

i. The written quotation provided after the initial estimate represents the final agreed price for the specified works, inclusive of labour, materials, any applicable expenses (if any), and taxes. Any changes to the scope of works, whether initiated by you or due to unforeseen circumstances, may require a revised or new written quotation. You have the right to accept or reject any revised quotation. If you choose not to proceed, all work will cease, and you will be required to pay in full, upon invoicing, for all work completed up to that point in accordance with the original quotation.

ii. Any variations to the original quotation are supplementary and do not replace or override these terms. These terms shall continue to apply as though any variations were incorporated into the original quotation.

iii. No work shall be undertaken by AFG unless a valid purchase order has been issued by the Client confirming acceptance of the quoted works. The Company reserves the right to delay commencement until such time a purchase order is received.

3. Client Obligations

i.  If it is agreed that you will be responsible for supplying the measurements for some or all of the materials and/or products required for the works, you will be solely liable for any costs incurred in replacing those materials and/or products should the measurements prove to be incorrect.

ii. If it is agreed that you will supply some or all of the materials and/or products required for the works, you will be solely responsible for any costs associated with their replacement should they be found to be faulty and/or unsuitable.

iii. The Client must provide suitable and secure storage on-site to ensure the safe keeping of the Company's materials, equipment and machinery while they are stored on the premises, where works are being carried out.  The Client will be accountable for any loss of or damage to such materials, equipment and machinery.

iv. You must inform us, prior to the commencement of any works, of any known or suspected hazards in or around the premises where the works are to be carried out. The Company reserves the right to refuse to perform any services in areas where it reasonably believes there is an undue risk to the health and safety of its employees, or where the conditions do not comply with applicable Health and Safety at Work legislation.

v. You will provide us with access to the premises where the works are to be carried out and ensure that all required consents, permissions and licences, if applicable, are obtained prior to the commencement of the works, where and when required.

vi. You will be responsible for any necessary repairs, improvements, or redecorating of the premises following the completion of the agreed works, unless such work is expressly included in the quotation.

vii. You are fully responsible for any problems that result from your own mistakes or faults, and the Company cannot be held accountable or asked to pay compensation for those.

viii. The Client shall insure or otherwise provide against any liability or responsibility not accepted by the Company.

4. Company Obligations

i.  We commit to carrying out the works with the highest standards of care, skill, and diligence. Throughout the duration of the works, we will ensure full compliance with all relevant laws, regulations, and industry standards to guarantee safety, quality, and professionalism.

ii. We will provide any materials and/or products required for the works that meet high- quality standards and, without limiting clause 3(i) above, will accept full responsibility for replacing any materials and/or products found to be defective or below standard.

iii.  We will assign one or more individuals to carry out the works on your behalf, these individuals may differ on each attendance. The selection of personnel will be at our discretion and may differ from those who conducted the initial estimate and/or provided the quotation.

iv.  We will take reasonable care to protect your property, including furnishings and wall surfaces, throughout the course of the works. Upon completion, we will ensure that any waste and/or debris resulting from the works is removed from the premises (unless specified otherwise).

v. We confirm that we maintain, and will continue to maintain, valid and up-to-date Public Liability Insurance and Employers’ Liability Insurance throughout the duration of the works.

5. Liability

i.  The Company shall not be considered in breach of this contract if it is unable to fulfil its obligations due to events beyond its control, including but not limited to fire, explosion, accident, mechanical failure, interruptions in the supply of power or materials, epidemics, industrial disputes, or any other unforeseen circumstances.

ii. In the event of the Client relocating or closing the contract premises, these Terms and Conditions will continue to apply until the contract is terminated in accordance with our terms.

iii.  The Company shall use reasonable care and skill in providing facilities maintenance services. However, to the fullest extent permitted by law, the Company shall not be liable for any loss, damage, cost, or expense arising out of or in connection with:

·         Any delay, interruption, or failure to perform services due to factors beyond the Company’s reasonable control.

·         Pre-existing damage, structural defects, or unsafe conditions at the Client’s premises.

·         Faults or failures caused by third-party contractors, utility providers, or equipment not maintained or supplied by the Company.

iv.      The Company shall not be liable for any:

·         Indirect, incidental, special, or consequential damages.

·         Loss of profits, business, contracts, goodwill, or anticipated savings.

·         Business interruption, downtime, or loss of use of property or systems, even if such loss was reasonably foreseeable.

v.     Nothing in this section shall limit liability for:

·         Death or personal injury caused by the Company’s negligence.

·         Fraud or fraudulent misrepresentation.

·         Any other liability that cannot be lawfully excluded or limited.

vi.   This clause does not exclude or limit liability where it would be unlawful to do so, including for fraud, fraudulent misrepresentation, or statutory rights under consumer law.

vii.  The Company’s total liability arising under or in connection with this contract shall be limited to the amount of charges payable for the services provided on the day the event giving rise to such liability occurred, except where otherwise expressly stated in this contract. Any claim related to such liability must be submitted in writing within 21 days from the date the claim arises.

viii.  This contract is divisible. Each delivery made hereunder shall be deemed to arise from a separate contract and shall be invoiced separately; any invoice for a delivery shall be payable in full in accordance with the terms of payment provided for herein, without reference to and notwithstanding any defect of default in delivery of any other instalment.

ix.  This contract is divisible. The work performed in each period during the currency of the contract shall be invoiced separately. Each invoice for work performed in any period shall be payable by the customer in full in accordance with the terms of payment provided for herein, without reference to and not withstanding any defect or default in the work performed or to be performed in any period.

6. Non-Solicitation

As a restrictive covenant, the Client agrees not to solicit or attempt to engage, either directly or indirectly, the full-time or part-time services of any employee of the Company or its subcontractors, whether on their own behalf or on behalf of any other person, firm, or Company, during the term of this contract and for a period of one year following its termination or expiry. Should this clause be breached, the Client agrees to pay the Company compensation equivalent to the annualised charge associated with each employee involved.

7. T.U.P.E

If the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) apply to this contract, the Client agrees to indemnify the Company against all costs, liabilities, and expenses incurred, including but not limited to any increased wage obligations and claims for unfair dismissal.

Both parties agree to cooperate fully to minimise risks and ensure compliance with TUPE and related employment legislation.

8. Materials

To avoid any misunderstanding, all materials and/or products supplied and delivered to you before and during the course of the works shall remain the property of AFG until full payment for the works has been received by us, following issuance of our invoice. Ownership of these materials and/or products will only transfer to you once payment has been made in full.

9. Payments

i.  Payment under this contract shall be made against the Company’s official invoices, which shall be due for payment within 30 days from the date of invoice unless otherwise agreed.

ii. The Company will, if required, exercise its right to claim interest and compensation for late payments in accordance with The Late Payment of Commercial Debts (Interest) Act 1998.

iii.  VAT is payable at the prevailing rate.

iv.  The Client agrees to pay value added tax at the appropriate rate as laid down by the government at the time of invoice.

v.  Any dispute or disagreement arising in connection with the services provided shall not entitle the Client to make any counterclaim against AFG.

vi. The contract prices are based on current wage levels and other costs at the time of drawing up the contract. Should these increase for reasons beyond the control of the Company, the Company reserves the right to increase its charges to reflect such change. For the avoidance of doubt such reasons shall include (without limitation) legislative change, changes to NI contributions, pension contributions or other levies or the publication of levels of minimum wage or RLW or LLW (if applicable) which exceed the current wage rates.

10. Complaints and Disputes

At AFG, customer satisfaction is a top priority. We are committed to delivering high-quality service and addressing any concerns promptly and professionally.

If you experience any issues or are dissatisfied with any aspect of our service, we kindly request that you report the matter to our Helpdesk team within 5 working days of the occurrence.

Complaints should be submitted in writing via email to: helpdesk@advance.fm

Timely reporting enables us to investigate and resolve issues effectively. Please include relevant details such as the date and nature of the issue, location, and any supporting information or photos where applicable.

In the event of any dispute arising out of or in connection with the services provided by AFG, both parties agree to seek to resolve the matter amicably and in good faith through informal discussion in the first instance.

If the dispute cannot be resolved informally within 14 days, it shall be escalated to senior representatives of both parties for further resolution.

11. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement (except for any payment obligations) where such failure or delay results from events, circumstances, or causes beyond its reasonable control.

Such events shall include (but are not limited to) acts of God, natural disasters (including flood, storm, earthquake), war, terrorism, civil unrest, acts of government or regulatory authority, pandemic or epidemic (including but not limited to COVID-19 or similar outbreaks), strikes or labour disputes (not involving the affected party’s own workforce), failure of utilities or telecommunications, or the unavailability of transport networks, failure of suppliers and/or subcontractors.

The affected party shall notify the other party as soon as reasonably practicable of the event and shall use all reasonable endeavours to mitigate the impact of the force majeure event and resume full performance of its obligations as soon as reasonably possible.

12. Cancellation

i.  Consumers
If you are contracting with AFG as a consumer (i.e., an individual acting wholly or mainly outside of your trade, business, craft, or profession), you have the right to cancel the contract in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You may cancel this contract within 14 calendar days of accepting our quotation, without giving any reason. To exercise this right, you must notify us by email to: helpdesk@advance.fm

If you request that we begin work during this 14 day cancellation period, you agree to pay for any services, materials or costs incurred by AFG to carry out the agreed works up to the point of cancellation. If the work is completed within the cancellation period, you lose your right to cancel.

ii.  Business/Commercial Clients
If you are entering into this contract as a business, the right to cancel under the Consumer Contracts Regulations does not apply.

In such cases, cancellation of the contract or any scheduled works must be made in writing with a minimum of 30 days notice.

Cancellations made with insufficient notice may be subject to a cancellation fee or a charge to cover any reasonable costs incurred or committed by AFG.

If you request that we begin work during this 30 day cancellation period, you agree to pay for any services, materials or costs incurred by AFG to carry out the agreed works up to the point of cancellation. If the work is completed within the cancellation period, you lose your right to cancel.

13. Confidentiality

In the course of providing services, both the Company and the Client may have access to or exchange confidential information, including but not limited to:

·            Personal data.

·            Security arrangements.

·            Business operations, financial data, or access credentials.

·            Property layouts, equipment details, or maintenance records.
Both parties agree to:

·            Keep all confidential information strictly private and secure.

·            Use the information only for the purpose of fulfilling obligations under this agreement.

·            Not disclose confidential information to any third party without prior written consent, except as required by law or for the delivery of contracted services.

This clause does not apply to information that:

·            Is already in the public domain through no fault of the receiving party.

·            Is lawfully received from a third party not under an obligation of confidentiality.

·            Is required to be disclosed by law, regulation, or court order (with notice given to the other party where legally permissible).
The Company ensures that all employees engaged in delivering services are bound by appropriate confidentiality obligations.
These confidentiality obligations shall remain in effect for a period of 2 years after termination or completion of the services, unless otherwise agreed in writing.
Any personal data shared or processed in connection with services will be handled in accordance with applicable data protection laws (e.g., GDPR).

14. Amendments

We reserve the right to amend these Terms at any time. Updated terms will be made available upon request. Continued use of our services constitutes acceptance of the revised Terms and Conditions.